Studies
From GovSM
Welcome to the Studies page. There are quite a few studies and white paper floating around regarding social media value. Some are directed at companies but are relevant for government. There have even been a few specifically studying Congress. If you know of a study that would interest the GovSM readers, please add it below.
Social Media Studies Involving Government
- Twitter Use 2012 by Pew Internet Research, May 2012
- Social media guidance for civil servants by U.K. Office of Civil Service, May 2012
- A Manager’s Guide for Using Twitter in Government by Ines Mergel, May 2012
- Revolution @State: The Spread of Ediplomacy by Fergus Hanson, March 2012
- Capitol Tweets: Yeas and Nays of the Congressional Twitterverse by EdelmanDC, March 2012
- Civic Engagement and Local E-Government: Social Networking Comes of Age by University of Illinois at Chicago College of Urban Planning and Public Affairs, February 2012
- State of the Federal Web Report by The .gov Reform Task Force, December 2011
- Why Americans Use Social Media by The Pew Internet and American Life Project, November 2011
- Federal Social Media Usage and Citizen Satisfaction Update by Foresee ASCI, October 2011
- From Government 2.0 to Society 2.0: Pathways to Engagement, Collaboration and Transformation by Ash Center for Democratic Governance and Innovation, Harvard Kennedy School, October 2011
- Golden Mouse Awards: Best Practices in Online Communications on Capitol Hill by The Congressional Management Foundation, October 2011
- GovDelivery by Adam Connor; Facebook Public Policy, Octover 2011
- Social Media: Federal Agencies Need Policies and Procedures for Managing and Protecting Information They Access and Disseminate GAO, July 2011
- #Social Congress: Perceptions and Use of Social Media on Capitol Hill by The Congressional Management Foundation, July 2011
- Social Media Engagement Will Decide US Election in 2012 by Socialvibe, June 2011
- Communicating with Congress: Perceptions of Citizen Advocacy on Capitol Hill by the Congressional Management Foundation, February 2011
- NASA and Social Media by NASA, February 2011
- A National Survey of Social Media Use in State Government by NASCIO, September 2010
- GOP Winning Social Media Battle by Wide Margin by Andy Bernstein for HeadCount, September 2010
- Analysis of Twitter Adoption by Members of Congress by Burson-Marstelle, September 2010
- L2 Digital IQ Index: U.S Senate by Scott Galloway and Doug Guthrie, August 2010
- Digital IQ? (critique of above paper) by Wayne Moses Burke, August 2010
- Twitter in Congress: Outreach vs. Transparency by Feng Chi and Nathan Yang, July 2010
- Perspectives and Trends from State Government IT Leaders by NASCIO and TechAmerica, August 2010
- Designing Social Media Policy for Government by SUNY Albany Center for technology and Government, May 2010
- Social Networking and Constituent Communication: Member Use of Twitter by The Congressional Research Service, February 2010
- The Power of Twitter in Congress by Mark Senak, January 2010
- Government and Social Media by Bev Godwin for GSA, March 2008
Other Relevant Social Media Studies
- Social Media Risks and Mitigation by The Financial Services Roundtable, June 2011
- 194 Social Media Case Studies June 2011
- 13% of Online Adults Use Twitter by The Pew Internet Project, June 2011
- Law Enforcement Twitter Accounts by Canadian Association of Police on Social Media, September 2010
Social Media Implementation
- The Essential Guide To Twitter by The David All Group, March 2011
